Airport pick up: In the email we have sent you with the confirmation of your reservation you can find the meeting point where our driver will be waiting for you.
Pick up at hotels/ Airbnb or private residence: Our driver will pick you up at the address provided during booking. Please note, some addresses and hotels have traffic limitations, either due to urban regulations or road work, in these cases the driver will pick you up as close as possible.
Airport pick-up: If you have correctly indicated your flight number, it will be monitored and our driver will wait for you for two (2) hours after your plane has landed. Changes to the flight provided at reservation must be communicated at least 24 hours prior to arrival. If your flight number is incorrect or has changed and we have not been informed, our driver will wait two hours from the arrival time you have selected in your reservation. Changes can be provided via email to info@rideatm.com.
At other pick-up points such as hotels, and/or private addresses, the waiting time for our drivers will be 20 minutes after scheduled pick-up time.
We are not responsible for costs incurred due to flight delays or missed travel connections as a result of bad weather conditions, road conditions or any other factor beyond our control.
Reservations are confirmed instantly. You do not have to call or email us to confirm reservations already booked. After payment, you will receive a confirmation email to the address used during the booking process.
To modify a reservation email us at info@rideatm.com, and provide your confirmation number, and the email used while booking, at least 24 hours in advance of your pick-up time